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» Ben Chernys' Experience Summary

Summary c++ expert, Remedy ARS expert, Remedy ITSM expert. ITSM Migration service. Years of uninterrupted, multi-threaded software development experience at all levels. Attention to detail. Reputation for bug free deliverables. Solid design skills. Exemplary documentation. Mentor, trainer, speaker.

Spoken Languages English - fluent      French - working knowledge      German - simple conversations; can read

Operating Systems Windows, UNIX, NetWare, OS/390, CICS, VMS

Programming Languages,
Tools and APIs
Windows c++, VC, MFC, VB, Delphi, Pascal, Assembler
UNIX c++, process, daemons, UI apps, Shell scripts, Perl scripts, ftp
NetWare c, c++, NLM servers, applications, SNA, IP, IPX drivers, ports
OS/390 Assembler, c, Rexx, Clists, ISPF Panels, JCL, PL/1, COBOL
VMS Assembler, c, Basic

Networking Protocols

TCP/IP, SNA, Asynch, IPX, SPX
Databases Oracle 10g on Sun Solaris and Windows, MS SQL Server

BMC
Remedy
ARS
Project Types
General ARS Experience Server implementations, all platforms, AREA, LDAP integrations and authentications. Web servers, Mid-Tier. DSO. Load balancers. Database performace tuning.

Bespoke applications and workflow development, implementations, training,
maintenance. Plug-Ins. Telecomm provisioning tool.
API development, integrations, bridges, utilities, training.

ITSM 7
experience

ARS
experience
from
release 2


ITSM Suite implementations, customisations, data migrations, data loading. all modules including CMDB, LDAP ITSM integrations and authentications. Web servers, Mid-Tier. DSO. Email engines.

Fixed price ITSM data loading and migrations using Meta-Update.

API applications, architecture, bespoke development, integrations, real-time transactional bridges, products, utilities, training, data migrations systems auditing, AREA Plug-Ins using SOAP over SSL

Meta-Update Generalised ARS batch, bridge, migration, import, export, reporting tool.
Meta-Update provides a simple scripting facility allowing an ARS Administrator - with no programming or API knowledge - to develop and implement sophisticated data transformation functions in record time.

Other Project Experience
Network
drivers 		Platform independent protocol drivers for IP, IPX, device drivers for RS 232 devices.
Databases ERCB query apps, Access apps
Web sites Content, layout, maintenance, marketing, database support
Windows GUIs Window MFC and VB applications
Production Solidifying of code in preparation for release
Code Ports Changing a mass of code for platform independence
Teaching Academic c++, VB, programming courses, peer seminars

Industries Telecommunications, Banking, Insurance, Oil & Gas, Medical, Manufacturing, Education, Software, Outsourcing, Call Centre, Government

Countries Canada, Germany, U.K., U.S.A. India, Australia