|
Dataport
|
Hamburg, Germany
|
 |
|
ITSM 6 to ITSM 7 migration.
|
140,000 |
|
Help Desk Cases |
|
|
40,000 |
Changes |
| 65,000 |
Tasks |
| 70,000 |
CIs |
Customised ITSM Suites on both sides.
Migration completed in 32 hours.
Discovery, Mapping sessions, Script development, Tests, Post-Production Support completed in 50 days for a fixed price.
|
|
|
Dimension Data
|
Sydney, Australia
|
|
|
ITSM 6 to ITSM 7 migration.
|
30,000 |
|
Help Desk Cases |
|
|
15,000 |
People |
| 400 |
Support Staff |
Help Desk module only from OOTB ITSM.
Migration included setting up the support staff and support group associations and was
part of an ITSM implementation.
Script development and migration completed in 5 days.
|
|
Name withheld at Customer's request
|
|
The customer needed a real time bridge from their NT Remedy Server running
HelpDesk 4.0 to an external Clarify system.
|
In just two days, a proof-of-concept bridge
was built using Meta-Update and Meta-Extract.
|
|
Instead of hiring API programmers to write the Remedy integration part
of the bridge, they used Meta-Update and did the java part themselves.
Savings: about $60,000, three months, and countless headaches.
|
|
Cable & Wireless
|
|
Cable & Wireless uses Meta-Update for a variety of functions:
 |
|
several automated data-imports
|
|
ticket duplication when an email arrives to a
closed ticket
|
|
workflow fired to maintain link records records
|
|
a customer renaming and merging utility where
masses of linked records are changed
|
|
ad-hoc data corrections and updates.
|
|
|
|
Meta-Layer Customers
Brocade Communication
- an armaild replacement
- a data migration tool
- a file import
Telus Advanced Communication
- a real time mq-series based transactional bridge
|
