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Meta-Update
F. A. Q.

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We are continuously adding to our FAQ. If you don't see your question here, please feel don't hesitate to contact our support:

Send emails to support@SoftwareToolHouse.com Or, fill in our support form.

Table of Contents

Evaluations
              Can I see what Meta-Update will do without updating?
 
Licensing
              How do I set up the Meta-Update license environment variable?
 
Text Files
              Can I handle CSV files with embedded line feeds?
 

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Our Reference section has on-line documentation as well as a printable User's Guide.

Perhaps our examples may point you in the right direction


















Evaluations
 
       Can I see what Meta-Update will do without updating?
 
  Yes, of-course you can!

Simply use the -n switch:
   SthMupd -n ...

This will cause all the queries and loads to be processed and will dump the updating records but will not actually perform the update. You can see exactly what effect your specifications will have.

Of course, any launches that depend on the record that would have been created or updated, may fail. You might have to isolate the launched sections and invoke them on their own to view their assignments.

 
 
 
Licensing
 
       How do I use the license environment variable in workflow?
 
  All workflow runs under the environment of the Remedy ARS Service on NT, and the arservd daemon in Unix. This means that workflow processes have the same set of environment variables and OS user rights as the Remedy server process.

   set SthMupdLic = TDV4TTE-CL8JAAD

Work Flow
 

Manual

NT

A simple solution is to add the license environment variable to the system wide variables.

Start Programs ->  Settings ->
Control Panel -> System
 
Click the Advanced Tab and then click the Environment Variables button. Make sure to add SthMupdLic to the system variables - on the bottom half.

Note that you need to reboot for the changes to have an effect.


For one time use applications, you can set the licence environment variable, SthMupdLic, in your Command prompt or DOS box.

Otherwise, the same options as described under workflow may be employed. The environment variable may be set for either the current user or the system.




Unix

A solution is to add the license environment variable to the Remedy server start up shell script - normally in /etc/init.d

Another option is to launch a shell script from the workflow and have that script set the variable.

For one time use applications, it is sufficent to set the licence environment variable, SthMupdLic, in your telnet or shell session.

Otherwise, the same options as described under workflow may be employed.

 
 
 
Text Files
 
       Can I handle CSV files with embedded line feeds?
 
  No problem!

Simply ensure your fields are quoted when you generate the CSV file.
Then use the following statements in your file definition:

     [File_Definition]
     Type   = Delimited, ",", FldHdr
     Quote  = ", LineSpan

The quote can be any single character or \nnn for the ascii code of a single character.