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Remedy ARS
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We are continuously adding to our FAQ. If you don't see your question here, please feel don't hesitate to contact our support:
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Our Reference section has on-line documentation as well as a printable User's Guide. Perhaps our examples may point you in the right direction
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Evaluations
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Can I see what Meta-Update will do without updating?
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Yes, of-course you can!
Simply use the -n switch: This will cause all the queries and loads to be processed and will dump the updating records but will not actually perform the update. You can see exactly what effect your specifications will have. Of course, any launches that depend on the record that would have been created or updated, may fail. You might have to isolate the launched sections and invoke them on their own to view their assignments. |
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Licensing
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How do I use the license environment variable in workflow?
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All workflow runs under the environment of the
Remedy ARS Service on NT, and the arservd daemon in Unix.
This means that workflow processes have the same set of
environment variables and
OS user rights as the Remedy server process.
set SthMupdLic = TDV4TTE-CL8JAAD
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Text Files
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Can I handle CSV files with embedded line feeds?
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No problem!
Simply ensure your fields are quoted when you generate the CSV file.
[File_Definition] The quote can be any single character or \nnn for the ascii code of a single character.
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