Here, we offer files and articles on the BMC Remedy System and on the ITSM Suite of Applications designed for Administrators and Developers.

We'll occasionally add to this section. If you'd like to suggest an article, simply email us!

A lot of you have been asking for a list of fields in ITSM 7.6.04.

Here, we offer an Excel spreadsheet contaning a list of the schemas (forms) and fields from a brand new Windows ITSM 7.6.04 Preconfigured Stack Install.

ITSM, as you are all too aware, is large. There are 235,000 fields (rows). Hence, Microsoft Excel 2010 is required.

If you have a previous Excel, the source CSVs are included in the package, so you can take slices of the data.

Please fill in the request to receive download instructions.

The data in the spreadsheet was generated by running Meta-Schema against ITSM 7.6.04 built with the Preconfigured Stack Installer.

The Meta-Schema utility is bundled in the Meta-Update distribution. To run this utility against your server, please request a trial.

To learn more about Meta-Update, please see Overview or Learning

The Diary Editor is a free, Notepad-like utility that allows you to edit previous entries in Diary fields.