Archiving is essential to clear a backlog of old tickets and enhance performance and reduce storage costs for your Remedy systems.

Once the initial archiving backlog is done, you may want to keep your systems trim by archiving anually.

Key to archiving is having the ability to restore data when needed.

• We help you decide which targets to use for your archiving
• We configure Meta-Archive adding your customised tables, and implementing your ticket and customer rules
• We set up Run Automation within your operational window and performance constraints, check processes, and report on the results
• We handle any ITSM release, ITSP, even Custom Remedy apps
• No server changes are required at all

Meta-Archive offers any or all these options

• An "archive" ITSM instance
• Standard archive forms - built automatically for you
• CSV files with attachments - with customer directories
• HTML files with links to attachments

We can also make a searchable ServiceNow or Remedy table with links to archived HTML data.

We support you when you need data restored.

You're archive backlog is cleared. Your archiving headache is gone.

We can repeat the service annually as a catch-up archive, if desired.

Meta-Archive Targets