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Meta Archive





Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 
Archive ITSM Data
Your way!

Archive to: another server, Archive forms, CSVs, drill-down HTML.

Restore data from a server, Archive forms, or CSVs.

Run in GDPR mode to delete archived data from an archive server or archive forms.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 
Challenges

You need to reduce data from active tables and database size.

You need to hanldle different customers and classes of tickets differently.

You need to ensure old tickets are not still needed by open changes and CIs.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 

Archive Targets

An Archive target is where the archived data will be saved before it is deleted from a server's database.

With Meta-Archive you can select targets.

All targets except HTML can be used to restore archived data to production.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 

GDPR Mode

With Meta-Archive in GDPR mode, Incidents, any root requests, can be purged from the archived data using longer ages than normal.

Each root is checked against a set of configured qualifications to set a deletion date.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 

HTML

Meta-Archive can output HTML Pages in your style with tables of rows as in an Incident and its WorkLog, and its tasks worklods.

Each root is checked against a set of configured qualifications to set a deletion date.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
Meta-Archive

Robust, granular, configuable, GDPR compiant, Data Archiving




.. amazing
.. value from the
get go

 

Job Automatioon

Meta-Update Job Automation is used to chunk and manage large jobs.

Job Automation chunks a query and control Meta-Archive jobs in slots.

For large jobs such as your first Meta-Archive run, or a system migration, Job Automation significantly shortens time needed.

 

Meta-Archive configured to output to HTML and store URLs and searchable data in ServiceNow

» Click to pop up a larger image
 



Flexible

You can mix and match targets.

Adding your own forms is as easy as adding lines in a spreadsheet.

Setting up your own app is trivial.

HTML generation offers URL and searchable attributes saved to Remedy or ServiceNow.

Safe

Deletions in a separate job.

Associations are checked. No Incident is archived until its Change or CI is ready.

A delete log can be checked before running the deletions.


Effective

Writing to archive forms does not reduce database size.

Records are moved from an active table to an inactive one in the same database.

All other targets reduce database size.

Data Trees

Each root request is a tree of data.

Trees of data:

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Associations

An Incident can be archived but is also in an open Change to a server. Should that incident be archived?

Meta-Archive checks associations.

Pop-up.

Granular

Handle different customers and classes of tickets differently.

Configure associations checking as you like.

Configure GDPR and archive retention rules as needed.


Archive Forms

Meta-Archive will automatically generate any Archive forms needed.

Note:    Writing to archive forms does not reduce database size but does improve performance.

Restore offered.

Archive Server

Using an Archive Server reduces

It also offers the Remedy ITSM GUI for archived data.

CSV and HTML

CSV and HTML names and paths can be configured.

Restore offered for CSVs.

HTML is simple and complete: drill down as deep as needed and pick up attachments.

URLs and key data can be added to a Remedy or ServiceNow form.

How it works

An archive root is read — using a GDPR Age.

For each, the configured retention conditions are looped through.

If matched, the GDPR Age is adjusted and tested.

If not matches, or the test passes, the tree is added to the delete queue.

GDPR Configuration

Each root has a list of easy to configure conditions to extend the retention age.



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Simple Retention Setup

The configured conditions are used to extend a GDPR age.

A minimum GDPR age, different than the archive age, is queried.

Conditions mostly implement regulations and tickets you may want to keep longer.

Simple

Easily configured in a spreadsheet and a few simple pattern

Pattern files allow text substitution from the Remedy fields.

HTML Samples

This sample is of an OOTB server's initial data



Samples Pop-up

Power and Ease

The samples show how underlying records are built into two level tables with links to details and attachments — all in a simple spreadsheet.

URLs and searchable data can be saved to another Remedy or ServiceNow table.

Simple

A script generates the Job Automation input file.

It issues same query as Meta-Archive and uses the same configs.

Given a chunk size and a number of concurrent jobs, it generates file.

Job Automation

An overview of Job Automation

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Included

Job AutomationMeta-Archive are Meta-Update scripts.

These are included in the Meta-Update distribution.