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» Customers of Meta-Update

Logica - Bristol UK HZD - Frankfurt, Germany
Logica UK   

ITSM 5.5 to 7.1 Migrations
ITSM 7 Foundation data operations
ITSM 7 Maintenance

Logica's offshore team implemented customer by customer migrations by themselves after a one-hour PowerPoint Session with the UK Managers. Logica are now using Meta-Update to migrate Customer foundation data changes across server environments.
More from Logica
HZD   

Bespoke Application Maintenance, Migrations, utilities.

HZD uses Meta-Update to manipulate its bespoke application configuration and transaction data as well as an aid to implement application release changes.

HZD develop their own scripts.

Met. Office - Exeter, UK T-Systems - Berlin, Germany
Met. Office   

Class Correction Script.

  • 12,000 CIs imported to Computer Systems and worked and related to CIs, Incidents, Problems, Changes

The Met. Office's ITSM 7 implementation resulted in ComputerSystem CIs that were not Computer Systems! Relationships to other CIs, Changes, Tickets, People were built over a year of production usage.

A fixed price script was developed that processed a spreadsheet of class transition specs and the Product Catalog, all CIs and relationships were placed in their correct classes - in two days.

T-Systems    ITSM 7 new implementation and maintenance
  • Test User Migrations
  • Production User Loads
  • ITSM Release Promotions
  • ITSM Reconciliation Job Maintenance
  • ITSM Reconciliation Comparisons
  • ITSM Class Changes
T-Systems uses Meta-Update in their ITSM Consultancy for a variety of reasons.

T-Systems implemented a relationship migration script after creating a new set of CMDB classes.

Dataport - Hamburg, Germany Dimension Data - Sydney, Australia
Dataport   

ITSM 6 to ITSM 7 migration.

  • 140,000 Help Desk Cases
  •  40,000 Changes
  •  65,000 Tasks
  •  70,000 CIs

Customized ITSM Suites on both sides. Migration completed in 32 hours. Discovery, Mapping sessions, Script development, Tests, Post-Production Support completed in 50 days for a fixed price.
Dimension Data   

ITSM 6 to ITSM 7 migration.

  • 30,000 Help Desk Cases
  • 15,000 People
  • 400 Support Staff

Help Desk module only from OOTB ITSM. Migration included setting up the support staff and support group associations and was part of an ITSM implementation. Script development and migration completed in 5 days.