| Swisscom - Schweiz |
Vattenfall - Germany |
|
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Meta-Archive for HTML
|
Swisscom archives ITSM data to HTML and sets data into a custom
form for easy search and retrieval.
They are using Meta-Update for additional
data automations.
|
|
|
Meta-Archive
|
Vattenfall uses Meta-Archive to archive to a
separate ITSM instance. They were on ITSM 8.1 and were migrating to 9 when
they were comparing OOTB ITSM 9 archiving and
Meta-Archive.
They decided on Meta-Archive
because of the robust, granular configuration, separate ITSM instance, and
associations checking.
|
| Cambia Health - Portland US |
Spark NZT - New Zealand |
|
|
Fixed-price ITSM 7.1 to 8.1 Migrations
|
A fixed-price ITSM 7 to 8.1 migration
— moving from a single operating company to eight (and
moving people and CIs accordingly).
Included were all foundation data, templates, all Root Requests, some Changes to Releases
(and the change's tasks to Release activities), the CMDB - changing classes & CTI an
improved product catalogue.
No Data Management templates were used.
As the development team added fields and workflow to the new system,
and as changes were occuring on production, the target systems were
continuously updated.
|
|
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Meta-Archive
Meta-Update to load Foundation and CI data from
Spark developed data load sheets.
|
Spark NZT uses Meta-Archive for their ITSM Archive solution
and have written
Meta-Update
scripts to automate foundation data and support group changes in thier ITSM.
|
| Unisys - US & World |
|
|
Meta-Archive
Automating user login changes across a configurable set of
forms and fields.
|
Unisys uses a DB facility to archive and a modified
Meta-Archive to ensure DB data is current,
check associations, and delete production data.
They celebrated 100 million records some years ago.
Their POC script
(now
Meta-Databot)
changed users' logins across a configurable set of forms and fields
— including status history, and text strings — reducing a 6-month
manual effort to a few days.
|
| Multi-national European Manufacturer |
Sharp Healthcare - San Diego, US |
|
Name withheld on request.
|
|
Data migration from self-developed CMDB, from ITSM 6, and
from a running Clarify Help Desk.
|
Complex migration of a Clarify system
shut-down on Friday evening where analysts signed in to ITSM on Monday
and continued to work on their open tickets.
Scripts developed by
Software Tool House in two man-months.
|
Sharp Healthcare licensed Meta-Update
to assist with thier ITSM upgrade and now use it for data imports
and day to day ITSM maintenance.
|
| Logica - Bristol UK |
HZD - Frankfurt, Germany |
|
|
ITSM 5.5 to 7.1 Migrations
ITSM 7 Foundation data operations
ITSM 7 Maintenance & CMDB imports.
|
Logica's offshore team implemented customer by customer migrations
by themselves after a one-hour PowerPoint Session with
the UK Managers.
Logica are now using Meta-Update to migrate Customer foundation data changes
across server environments.
|
|
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Bespoke Application Maintenance, Migrations, utilities.
|
HZD uses Meta-Update to manipulate its bespoke application configuration and
transaction data as well as an aid to implement application release changes.
HZD develop their own scripts.
|
| Met. Office - Exeter, UK |
T-Systems - Berlin, Germany |
|
|
Class Correction Script.
- 12,000 CIs imported to Computer Systems and worked and
related to CIs, Incidents, Problems, Changes
|
The Met. Office's ITSM 7 implementation resulted in ComputerSystem CIs that were not
Computer Systems! Relationships to other CIs, Changes, Tickets, People were built
over a year of production usage.
A fixed price script was developed that processed
a spreadsheet of class transition specs and the Product Catalog, all CIs and relationships
were placed in their
correct classes - in two days.
|
|
|
ITSM 7 new implementation and maintenance
- Test User Migrations
- Production User Loads
- ITSM Release Promotions
- ITSM Reconciliation Job Maintenance
- ITSM Reconciliation Comparisons
- ITSM Class Changes
|
T-Systems uses Meta-Update in their ITSM Consultancy for a variety of reasons.
T-Systems implemented a relationship migration script after creating a new set of CMDB
classes.
|
| Dataport - Hamburg, Germany |
Dimension Data - Sydney, Australia |
|
|
ITSM 6 to ITSM 7 migration.
- 140,000 Help Desk Cases
- 40,000 Changes
- 65,000 Tasks
- 70,000 CIs
|
Customized ITSM Suites on both sides. Migration completed in 32 hours. Discovery,
Mapping sessions, Script development, Tests, Post-Production Support completed in
50 days for a fixed price.
|
|
|
ITSM 6 to ITSM 7 migration.
- 30,000 Help Desk Cases
- 15,000 People
- 400 Support Staff
|
Help Desk module only from OOTB ITSM. Migration included setting up the support
staff and support group associations and was part of an ITSM implementation.
Script development and migration completed in 5 days.
|
