Customer Info |
| Name & Contact |
Mann, Mary
M.Mann@calbroservices.com
1 212 5555454 (33) |
| Company |
Calbro Services |
| Organization & Dept |
Information Technology
Customer Service |
| Region & Site |
Americas
Headquarters, Building 1.31 |
| Cost Center |
$NULL$ |
Incident Info |
| Summary |
Prepare System for Distribution. |
| Template |
$NULL$ |
| Service / CI |
$NULL$
$NULL$ |
| Categorization |
Request
- Hardware
- Move |
| Service Type |
Infrastructure Event |
| Urgency / Impact / Priority / Weight |
1-Critical / 3-Moderate/Limited / High / 23 |
| Status & Reason |
Closed —
$NULL$ |
| Product Categorization |
Hardware
- Processing Unit
- Laptop |
| Organization |
Information Technology |
| Assigned Support Organization |
IT Support |
Work Logs
|
| Date | Submitter | Type | Notes | Attachments | Links |
|---|
| 2008/11/06 17:30:41 | Demo | Customer Communication | Work Log Entry from Francie. | | dtl |
|
Tasks
|
| Date | Status | Name | Summary | Group | Assignee | Attachments |
| 2008/11/06 22:29:46 | Work In Progress | Install Hard Drive | Original Summary: Replace internal HDD on Laptop. | Frontoffice Support | Mary Mann | |
| 2008/11/06 22:29:46 | Work In Progress | Uninstall Hard Drive | Original Summary: Remove HDD from Client Environment. | Frontoffice Support | Allen Allbrook | |
|
Associations
|
|
Audit Log
|
| Audit Date | Fields Changed | Modified By |
| 2013/01/31 11:56:17 | ;Status;Status History;Product Categorization Tier 1;Product Categorization Tier 2;Product Categorization Tier 3;Product Name;Manufacturer;Product Model/Version;Assigned Support Organization;Last Name;First Name;Categorization Tier 1;Categorization Tier 2;Categorization Tier 3;Resolution;Urgency;Impact;Priority;Priority Weight;Assigned Group;Assignee;Assigned Support Company;Owner Support Organization;Owner Group;Owner Support Company;Reported Date;Responded Date;Last Resolved Date;Owner;Generic Categorization Tier 1;Generic Categorization Tier 2;Generic Categorization Tier 3;Vendor Contact;Incident Association Type;Original Incident Number;Reported to Vendor;Patch Last Build ID;Infrastructure Chg Initiated;Category;Reproduceable Flag;Resolution Category;Resolution Method;Resolution Category Tier 2;Resolution Category Tier 3;Closure Product Category Tier1;Closure Product Category Tier2;Closure Product Category Tier3;Closure Product Name;Closure Product Model/Version;Closure Manufacturer;Closure_Source;Satisfaction Rating;Estimated Resolution Date;Required Resolution DateTime;Direct Contact Last Name;Direct Contact First Name; | Action Request Installer Account |
|
Assignment Log
|
| Assigned Group ID | Assigned Group | Assignee Login ID | Actual Duration Seconds | BusinessHoursDurationSeconds |
| SGP000000000011 | Service Desk | Francie | 0 | 0 |
|
SLM Measurements
|
|
Notifier Log
|
|