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» Meta-Archive - ITSM 8.1 Sample data in HTML

What data was archived?

These pages were automatically created from an OOTB Stack install of ITSM 8.1 - the sample dataset. Some root requests have been associated with other requests so will not appear in the HTML pages.

Incident INC_CAL_1000006 has had a WorkLog replicated and the same attachment file added. Hover over attachment links to see the generated file names.

Change CRQ_CAL_1000016 demonstrates how tables can be accumulated within tables. A Signature is related to an Approval which is related to the Change. Click the "dtl" links for detail data.

Sample Changes
Infrastructure Change ID Date Request ID Status Summary Support Organization Support Group
CRQ_CAL_1000016 2008/11/06 22:25:45 CRQ000000000011 Closed Update software on computer system. IT Support Service Desk
CRQ_CAL_1000003 2008/11/06 22:25:46 CRQ000000000023 Closed Setup new user with basic system permissions. IT Support Service Desk
CRQ_CAL_1000014 2008/11/06 22:25:46 CRQ000000000017 Closed Change public access from web application. IT Support Frontoffice Support
Sample Incidents
Incident Number Date Entry ID Status Summary Owner Group Assigned Group
INC_CAL_1000025 2008/11/06 22:14:17 INC000000000027 Closed Setup and Install Computer System Hardware. Service Desk Service Desk
INC_CAL_1000021 2008/11/06 22:14:17 INC000000000023 Closed Need drivers available on Network for Print Server. Backoffice Support Backoffice Support
INC_CAL_1000015 2008/11/06 22:14:17 INC000000000017 Closed Backup Dev and Sandbox Server. Backoffice Support Backoffice Support
INC_CAL_1000006 2015/11/08 17:57:52 INC000000000008 Closed Install Wireless Connectivity to Network. Backoffice Support Backoffice Support
INC_CAL_1000023 2008/11/06 22:14:17 INC000000000025 Closed Prepare System for Distribution. Service Desk Service Desk
INC_CAL_1000018 2008/11/06 22:14:17 INC000000000020 Cancelled Install latest Security Patch on server. Backoffice Support Backoffice Support
INC_CAL_1000008 2008/11/06 22:14:16 INC000000000010 Closed Setup Access Badge for Employee. Service Desk Service Desk
   

Meta-Archive offers rich targets

Meta-Archive offers many ways to store your data.

More information
Management Overview PowerPoint generated Windows Movie  (10 min)
Overview Leaflet Management Overview  (1 pg)
Fact Sheet Technical Overview  (1 pg)
White Paper Challenges, Requirements, and Solutions for ITSM Archiving
Config spreadsheet A view will open in a new window

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